Careers at Motus Nova
Join our mission to bring neuro-rehabilitation into every home. Explore our open roles below. For general inquiries, please contact our recruitment team at recruitment@motusnova.com. We’re happy to assist and will respond as promptly as possible.
In this role, you’ll serve on the front lines of patient engagement—guiding individuals through their journey from initial interest to program enrollment. You’ll educate, build trust, and help patients take meaningful steps toward improving their quality of life. This is not transactional sales. You’ll be speaking with individuals living with disabilities, helping them understand both our technology and a federally funded support program designed to improve their physical and mental well-being.
Responsibilities:
- Engage inbound and outbound leads via phone, text, and email (internet leads and clinic referrals)
- Educate prospective patients on the Motus Hand and Motus Foot, including how the technology works and the role of neuroplasticity in recovery
- Conduct scheduled 15-minute consultation calls to explain program benefits and guide patients through next steps
- Present and enroll patients in a federally funded program in partnership with the University of Alabama
- Set clear expectations and answer patient questions with professionalism and empathy
- Collect and document key patient information, including insurance and physician details
- Guide patients through completing required program enrollment surveys
- Ensure all forms and documentation are completed accurately and in a timely manner
We are seeking individuals with customer facing expertise to provide support services for our stroke survivor users.
As a member of the User Experience Team, you will interact with stroke survivors by initiating conversations and checking-in on their experience with Motus Nova. You will assist them by adjusting their settings to optimize their rehab, setting expectations, and helping them set goals and ensuring they know you are supporting them every step of the way. You’re driven to recognize patterns in issues they may have and champion results – whether they be process updates, donning process improvement, or training for you and the team. You have the commitment, empathy, urgency and expertise to meet every call with the respect the customer deserves. You are empowered to provide customers with peace of mind, motivation, and hopefulness for the future. You understand sales and communicate clearly. You are driven to help ensure optimal rehab is provided to each and every user we serve and are ready to have a lot of fun in the process!
Daily responsibilities include:
- Providing support and motivation to stroke survivors
- Teaching stroke survivors how to effectively use rehab equipment
- Learning (and utilizing) a telehealth model to assist users
- Working with team members to solve technical problems in a timely manner
- Setting up initial assessments with users who recently received a Motus device to ensure they understand how to best utilize it in their recovery and to individually tailor a user’s settings to ensure an effective recovery regiment
- Analyzing user and monitoring trends within a user’s data
- Contacting users for follow-up assessments to adjust settings and provide recovery feedback
- Suggesting and implementing solutions for improving customer support
- Identifying problems new users may be encountering and how to remedy those problems
- Sharing insights with peers and management – our positive team culture relies on open communication to continuously improve how our work gets done.